Frequently Asked Questions on CHAMP

This is an optional questionnaire that the CHAMP chatbot sends to users. This function allows the chatbot to tailor nudges and reminders based on your health information.

Submitting blood pressure readings through an image file is currently not supported. Please follow this format when you submit your blood pressure readings via the chatbot - systolic blood pressure/diastolic blood pressure/heart rate e.g. 120/80/70 or systolic blood pressure/diastolic blood pressure e.g. 120/80.

You can update your new WhatsApp number by filling in this form. By submitting the form again with your new WhatsApp number, we will deactivate your old number and link your account to the new number.

To opt out of CHAMP, simply send “opt out” to the CHAMP chatbot. The chatbot will respond with a few options for you to select the reason for opting out of CHAMP. Select the reason from the list provided. If you have indicated “Others”, please provide further details via the chatbot. If you will like to opt back into CHAMP in the future, click here and type “champ yes” into the CHAMP chatbot.

To help the CHAMP chatbot better understand your condition, you will receive weekly reminders to submit your BP for the first 30 days or until you have logged 30 readings, whichever comes first.

Click this link to launch the CHAMP chatbot. Submit your blood pressure reading in the following format - systolic blood pressure/diastolic blood pressure/heart rate e.g. 120/80/70 or systolic blood pressure/diastolic blood pressure e.g. 120/80.  

If you are enrolled to the programme, the chatbot will reply with this message - “Thank you for your input.”

The CHAMP chatbot’s terms of use can be found here.

Your feedback is valuable to help us improve the chatbot. Share your feedback here.

You can download and start using WhatsApp via the instructions provided here.

You can download the SingPass App on your phone via the instructions provided here.

Yes, this is possible but you must meet the following requirements:

• Your phone number must not already be enrolled in CHAMP previously, as each phone number can only be linked to one account.
• When enrolling in CHAMP, you must use the SingPass of the person you are caring for, along with your (the caregiver’s) phone number. Once enrolled, your phone number will be linked to the patient’s medical records.

Please submit your blood pressure readings in this format - systolic blood pressure/diastolic blood pressure/heart rate e.g. 120/80/70 or systolic blood pressure/diastolic blood pressure e.g. 120/80.​

To access your blood pressure history, simply send “bp history” to the chatbot. The chatbot will display your 10 most recent blood pressure readings.​

Yes, we have a comprehensive user guide accessible at this link. ​

Please ensure that the WhatsApp version installed in your device is updated to the latest version. In addition, you must accept the latest WhatsApp’s terms and privacy policy.  After confirming that you have done the necessary, please submit a blood pressure reading via the chatbot to ensure that the chatbot is functioning as intended.