NUHS Virtual Care Centre (VCC)

Not sure whether to go to A&E? Need help with your medical symptoms?
Thinking of sending your patients to A&E but it's a non-emergency?

Call us first at 6995 3619
Operating hours: Mondays - Fridays: 8:00am - 5:30pm, exclude Public Holidays
This is a non-emergency helpline, for emergencies, please call 995.
For top-up of regular prescriptions or changing of specialist appointments, please contact the
NUHS Group Contact Centre at 6908 2222.

About the NUHS VCC Helpline

NUHS VCC is a helpline that supports our patients, doctors and community partners. Our dedicated medical helpline is staffed by our team trained to provide medical advice based on an assessment of your symptoms and queries. In addition, our team is able to link you up with relevant healthcare, social services, and community resources which are available to you.

How Does it Work?

• Call 6995 3619
• Share your symptoms directly with our care team.
• Our care team will assess and advise you on the most appropriate next steps.

For enquiries relating to social services and community resources, our team can link you up with the relevant party based on your queries. You may alternatively choose to reach us at any of the other ways listed in 'How to Reach Us?'

Our Services

Enquiries on medical concerns

• Patients who need help with medical symptoms or medical queries (non-life-threatening).
• Doctors in the community and community partners who are thinking of sending your patients to A&E but it is a non-emergency.

Enquiries on social and community resources

• Get connected with social and physical activities in your neighbourhood (e.g. referrals to Active Ageing Centres for eligible residents).
• Link up with the relevant healthcare and social services based on your needs.
• Learn more on the community resources available to you and your loved ones.

How to Reach Us?

• Tel: 6995 3619 (please refer to the operating hours stated above)
• Email: [email protected]

Our staff are here to help you, please treat them with respect and we will not tolerate any form of abuse against them.

For Social and Community Enquiries

For social and community enquiries
For Residents: Scan the QR code on the right to send an enquiry to us.	for.sg/nuhscomcare
For Partners: If you are a partner and would like to refer your patient to us, please scan the QR code on the right and submit your request via FormSG. We will refer your patient to the relevant team / service.	for.sg/nuhspartner