After your visit or upon discharge, hospital bills can be settled at any of our Cashier Counters or Self-Service Kiosks within our Patient Care Institutions.
Click on the buttons below to pay using Credit/Debit cards (VISA/Mastercard/Amex) or eNets Debit.
| Online (Internet and Mobile App) | |
|---|---|
| PayNow | Payment can be made by scanning the PayNow QR code on your bill using your mobile banking app. |
| DBS Internet Banking, Mobile Banking & PayLah! | Payment can be made online through:
Remember to include the bill reference number in the reference field. |
| AXS E-Station & Mobile Payment App | Payment can be made via NETS and credit cards through AXS e-station online or through AXS m-station on your mobile (download via Google Play or App Store). |
| SAM Web & Mobile App | Payment can be made via credit cards at the SAM website or on the mobile app (download via Google Play or App Store). |
| Auto-Pay Payment Arrangement (for NUH and JurongHealth Campus) | Sign up with Auto-pay via NUHS App/HealthHub and enjoy the convenience of paying your bills securely without the hassle of waiting in queue after your visit. The charges are automatically credited to your pre-authorised credit card (Visa/Mastercard) after your visit. |
| Self-Automated Machines/Kiosks | |
|---|---|
| Self-Service Kiosks
(located within our Patient Care Institutions) | Payment can be made with Credit / Debit Cards, and NETS. |
| AXS Machines | Payment can be made with selected credit cards, NETS and PayNow. Please refer to AXS website for more details. |
| SAM Kiosks | Payment can be made with credit cards and NETS. Please refer to
SingPost website for more details. |
| Counters | |
|---|---|
| Cashier Counters
(located within our Patient Care Institutions) | Payments may be made with credit / debit cards, NETS and cash. |
| 7-Eleven Stores | Payment can be made with NETS or Cash. Please refer to 7-eleven website for more details. |
| Singapore Post Office Branches | Payment can be made with credit cards, NETS or cash. Please refer to
SingPost website for more details. |
For further enquiries on billing or payments, please call +65 6407 8138 during office hours.
If you require further information on other payment methods at our patient care institutions, please visit:
Updated as of 1 April 2024
1. What bills can I pay on the NUHS App? You can pay your outstanding hospitalisation and outpatient bills incurred at the following institutions through the App:
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2. Whose bills can I pay on the NUHS App? You can pay outstanding hospitalisation and outpatient bills for yourself, your family and friends. You can pay bills for anyone as long as you have these details -
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3. What are the bill payment options within the NUHS App? Payment can be made via VISA/MasterCard/AMEX credit cards and eNETS direct debit through the App. |
4. What is the currency for the bills shown in the 'Payments' module on the App? All charges shown are in Singapore dollars (SGD). For credit cards using foreign currencies, the exchange rates will follow the bank's prevailing rate. Please check with your bank for any other fees or charges tied to international transactions. |
5. How much does it cost to use the bill payment service on the NUHS App? There is no administrative or transaction fee incurred when you pay via the NUHS App. |
6. When can I start to view and pay my bills through the NUHS App? You can pay your bills after the bills are finalised by the respective healthcare institutions. Your outpatient bills will be viewable and ready for payment on the NUHS App by the next working day. |
7. Can I make partial payment for my bills on the NUHS App? Is there any minimum payment amount required? Yes, you are able to make partial payment for your healthcare bills on the App. You can enter the preferred amount to pay. The minimum payment amount is $0.01. |
8. Is there any payment limit in the bill payment feature on the NUHS App? As payment is made using your credit or debit card, the payment limit is determined by your available credit or debit spending limit accorded by the issuing bank. Payments made via direct debit is dependent on your bank account/payment limit (if any). |
9. Can I see my bills paid in full via other payment modes on the NUHS App? Yes, bills paid in full via other payment modes (payment made at the clinics' kiosks / front counters, payment made through AXS or iBanking, etc.) are shown on the NUHS App. Fully-paid bills from other payment modes will be shown within the next three working days from payment date. To view them, go to 'Payments' > 'Fully paid bills'. |
10. Can I download my bills from the NUHS App? You can download a PDF copy of your bills/invoices through the App. |
11. Will I be issued an official receipt for my online payment through the App? An email receipt will be sent to your email address upon successful payment. You may also choose to print, download or take a screenshot of the "Payment Completion" screen containing the receipt ID for your own records. |
12. Why are my bills not shown on the NUHS App yet? Please allow up to 3 working days for your bills to show. If you still cannot find your bills after this period, please reach out to [email protected]. Note: All non-outstanding healthcare bills are displayed under "Payment > Fully-Paid Bills" only. |
13. Who can I contact for my queries regarding the bills displayed on the App? For any billing enquiries, please contact our billing & payment enquiries hotline at +65 6407 8138 (Mon – Fri: 8.30am to 5.30pm / Sat: 8.30am to 12.30pm). Alternatively, for billing and payment enquiries (including requests for fully-paid physical bills for the purpose of claims), you may complete and submit this form. |
14. How can I use Medisave/PMI/Medishield Life to pay? Please approach our respective institutions' patient service centres for more information. |
15. How can I authorise Medisave deductions online? Please approach the respective institutions' patient service centres to request for the Medisave authorisation form. |
16. I need to use the bill to claim insurance, how do I request for the bill? Please contact our billing & payment enquiries hotline at +65 6407 8138 (Mon – Fri: 8.30am to 5.30pm / Sat: 8.30am to 12.30pm). Alternatively, you may complete and submit this bill request form. |
17. If I am already on ZOOM/Express Pay, can I still pay through the NUHS App? Patients who have already registered for payment under ZOOM/Express Pay will not be required to pay through the NUHS App. For any outstanding bills incurred, automatic credit card deductions will be made through ZOOM. |
18. Can I pay through the NUHS App if I do not have a Singpass account? No, you will not be able to pay through the NUHS App as a Singpass login is required to access this feature. You can settle your outstanding bills via alternative payment methods. For more information on other bill payment options, please visit the respective institutions' websites below:
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