With the NUHS App, you could directly access and manage a wide range of healthcare services provided by NUHS. These include TeleConsult, mobile registration, requesting for medical report, viewing your test results in a richer format and more.
Yes, the app is free for use. You will need a Singpass account. Visit https://www.singpass.gov.sg to apply for an account if you do not have one.
Please try the following:
Should the problem persist, email [email protected] with the following information for us to investigate further:
For your security, you are unable to access e-services when overseas.
For better experience, turn on notification to stay up-to-date with your health services at NUHS and more. To enable notification, do the following:
Tap on the profile icon (top right corner) > 'Settings' > turn on 'Enable Push notifications'.
Android
Go to your phone setting > tap 'Apps' > 'NUHS App' > 'Notifications' > turn on notifications.
Apple
Go to your phone setting > select 'NUHS App' > 'Notifications' > turn on 'Allow Notifications'.
It is important to keep your particulars updated. Please inform your care provider promptly if your particulars have changed / are incorrect, as the changes made on the app are not reflected on your medical records.
You may make a request to your care provider at your next visit. Please remember to bring along the necessary identification documents for verification purposes.
This service is available to all Singaporeans or Permanent Residents aged 21 years and above.
To add a child dependent, child must be under 21 years old, currently enrolled in a primary school, secondary school, junior college or centralised institute and fulfil one of the following criteria:
Tap on your app profile (top right corner) > 'View dependents' > 'My Caregivers' > select the caregiver in question > 'Revoke'.
No, this does not equate to consenting your caregiver to make any decisions or act on your behalf at any time or in any area such as personal welfare, property etc.
Read more about lasting power of attorney here: https://www.msf.gov.sg/opg/Pages/The-LPA-The-Lasting-Power-of-Attorney.aspx
As a new NUHS patient, you will be prompted to submit an Appointment Request form. Upon submission, a Contact Centre agent will get back to you as soon as possible.
For urgent / emergency conditions, kindly proceed to the nearest Accident & Emergency department to seek prompt treatment.
The time slot may have been fully taken up or your doctor might not be available for booking. You may email [email protected] to make a booking and we will contact you as soon as possible.
In order to provide timely care, some appointments and procedures cannot be changed or cancelled. Should you wish to proceed, you may submit an Appointment Request form and we will get back to you as soon as possible.
You are strongly encouraged to keep to your existing appointment. However, in the event that you cannot, you may reschedule your appointment up to a maximum of 2 times. You can only reschedule your appointment up to 180 days ahead of your original appointment.
Only appointments in the past 12 months are shown on the app.
Inpatient, Outpatient Pre-Admission Testing and surgical appointments, such as endoscopy, will not be reflected on the app.
The button is available between up to 60 mins (up to 30 mins for some clinics) before your appointment and up to 30 minutes after your appointment. Kindly approach the counter staff if you miss this window period.
You may skip the self-service kiosk once you have mobile registered. Tap the 'I Have Arrived' button when you reach the clinic. And then, proceed directly to the waiting area.
Please tap the 'I Have Arrived' button only when you reach the clinic to avoid missing your queue.
Please proceed directly to the counter when you arrived at the clinic for further assistance.
Please proceed directly to the counter when you arrived at the clinic for further assistance.
Please proceed directly to the counter when you arrived at the clinic for further assistance.
The clinic queue is updated every 5 mins. You may also touch and drag the screen downward to refresh your queue status.
Medication Refill
Choose this option if your prescription has not expired and you have medication balance. Your request is sent directly to the relevant pharmacy to arrange for delivery / collection of your medication.
Repeat Prescription
Choose this option if your prescription has expired or if you have zero medication balance / insufficient medication to last you through your next appointment. Your request is sent to the clinic for your doctor to review.
In both instances, we may contact you to confirm your request. To avoid delays, please ensure that you choose correctly.
Please email the relevant pharmacy below for assistance.
National University Hospital Pharmacies:
Main Building:
[email protected]
Kent Ridge Wing:
[email protected]
Medical Centre:
[email protected]
National University Cancer Institute, Singapore:
[email protected]
Khoo Teck Puat - National University Children's Medical Institute:
[email protected]
Tap 'Medication' at the bottom navigation bar > 'View Medication Record'
OR
Tap 'Home' at the bottom navigation bar > 'More' under 'Services & Useful Links' > 'Medication' > 'View Medication Record'.
The medication records are for reference only and may not contain the full details of the prescription given to you.
Tap 'Home' at the bottom navigation bar > 'More' under 'Services & Useful Links' > scroll to the screen bottom and tap 'Medication Record' under 'Records from Other Providers'.
The records are for reference only and may not contain the full details of the prescription given to you.
Tap 'Medication' at the bottom navigation bar > 'Medication Record'
The medication records are for reference only and may not contain the full details of the prescription given to you.
The prescription records are for reference only and may not contain the full details of the prescription given to you.
For the avoidance of doubt, please follow the medication guides given directly by your care providers.
For the avoidance of doubt, please follow the medication guides given directly by your care providers.
Depending on your medical condition, your doctor may discontinue some or all of your existing medication(s) in your prescription record. In such instance, the medication(s) would be marked with a strikethrough. If you have concerns, please consult your care provider.
No, the prescription record is not a prescription. It is displayed for your reference only.
You may submit a Medical Report Request for yourself, your children and your dependents. You will need your Singpass login details to do so.
If you are a patient, you or your employer may apply for your Work Injury Compensation report, which will be submitted directly to the Ministry of Manpower (MOM).
You may apply for:
- Ordinary Medical Report
- Memo
- Insurance forms
- Investigation
- Lab result
- Discharge summary
- Medical Certificate
- CPF Medical Certificate Form
You may not apply for:
- Clarification report
- Court appointment
- Disability mobility report
- Referral letter
- Lasting Power of Attorney
- Specialist medical report
- Therapy report
- Workman compensation objection report
Please allow 8 weeks for us to process your request, starting from the date of us receiving the forms (fully completed), or from the date of your medical appointment, whichever is later.
Please allow 7 working days for us to process your request for discharge summary and lab results.
Please ensure that you have made payment in order to download your medical report.
Please visit Bill Payments - NUHS.
The information displayed on the app is retrieved from selected public hospitals’ records and may not contain the full details provided in the printed lab report. If you are unable to find your test results, please check with your care provider.
Tap 'Home' at the bottom navigation bar > 'More' under 'Services & Useful Links' > scroll to the screen bottom and tap 'Lab Test Results' under 'Records from Other Providers'
The following test results are available for viewing:
- Haematology
- Bio-Chemistry tests
- Diabetes Mellitus
- Hypertension
- Lipid Disorders
- Nephritis/Nephrosis
- Schizophrenia
- Stroke
- Benign Prostatic Hyperplasia (BPH)
- Epilepsy
- Osteoporosis
- Psoriasis
- Rheumatoid Arthritis
Depending on the type of test results you did, some are released for viewing immediately while others require further review by your doctor.
As Medicate Certificates (MCs) issued by NUHS are electronically generated and securely transmitted through the NUHS App, the doctor's signature is represented by their name accompanied by their MCR number in digital format.
Please inform your care provider to rectify.
All your drug allergies in our medical record system, save for food allergies, are reflected on the app. Please alert your doctor if you spot any discrepancies.
All your health issues in our medical record system are reflected on the app. Please alert your doctor if you spot any discrepancies.
Immunisation records from the National Immunisation Registry (NIR) and National Electronic Health Record (NEHR) are shown on the app.
Note:
Adult immunisation (From 18 years old)
Only immunisation records maintained by NEHR from 2018 are shown.
Child immunisation (Up to 18 years old)
Only records for children born on or after 1 Jan 1996 are shown.
COVID-19
To view your COVID-19 immunisation records, tap 'Home' > 'More' under 'Services & Useful Links' > 'COVID-19 Records'.
Yes, you may. However, do note that we only deliver medication within Singapore.
You can view and order your prescribed medication by tapping on the pill icon at the bottom navigation bar or by tapping 'Medication' under 'Services & Useful Links'.
Tap 'Test Results & MC' to view your digital MC. Your medical certificate will be made available via email (e-MC), direct pick-up or registered mail.
You will receive a push notification to pay your bill.
Alternatively, you can tap the '$' icon at the bottom navigation bar or tap 'Payment' under 'Services & Useful Links' to pay your bill.
