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Our People Our Pride

Teaching Excellence

 

Dr David Tan

Family Physician

Consultant and Head

Pioneer Polyclinic

National University Polyclinics (NUP)

 


David is a deserving recipient of the Dean's Teaching Excellence Award. And it's not difficult to see why. He has been a great teacher and mentor to his peers and fellow colleagues too.
-          Dr Ang Lai Lai who nominated Dr Tan for the teaching award

  

 


An exemplary family physician, Dr David Tan is also known for being an excellent teacher. He was a recipient of the NUS Yong Loo Lin School of Medicine's Dean's Award for Teaching Excellence in 2016 and has garnered multiple nominations for Best Teacher.

 

But what's most impressive is his humble demeanour and earnest learning attitude. He keeps up-to-date with the latest innovative teaching strategies and uses them in his lessons where relevant. He's truly an admirable healthcare professional, one who leads by example and a colleague whom we want to celebrate.

 

 



A Passion For Compassion


Professor Kesavan Esuvaranathan

Head and Senior Consultant

Department of Urology

National University Hospital

 

He is an exemplar of the wise and compassionate doctor who recognises that while you may not be able to do anything for the disease, you can always do something for the patient and family.
-          Dr Noreen Chan, Head and Senior Consultant, Division of Palliative Care, National University Cancer Institute, Singapore

 


To Professor Kesavan, it is important to connect with his patients on a heart to heart level, with sincerity and love. When one of his patient's condition deteriorated, Professor Kesavan personally counselled and comforted the family, and instructed the ward team to call him anytime whenever they needed help. When the patient passed on in the middle of  the night, he rushed back to the hospital to comfort the grieving family.

 

By being an exemplary role model, Professor Kesavan aims to drive home the message for all at NUHS to demonstrate compassion in the work that we do. Our heartfelt respect to Professor Kesavan for touching the lives of so many!

 

The Doctor Who Listens


Dr Liu Jiaying

Consultant

Ear, Nose and Throat (ENT) – Head and Neck Surgery

Ng Teng Fong General Hospital

 

 

Dr Liu was very patient in explaining my post-cancer hearing loss so precisely, using a coloured detailed diagram of the ear, and telling me how the problem could be mitigated. I am passionate about swimming and so she suggested an effective solution to keep my ears dry. I immediately tested my customised ear-plugs that night, and it worked. She also came to my support group's monthly talk event and filled us with hope and renewed interest in improving our hearing.
-          Compliment from a patient



 

Dr Liu Jiaying has great rapport with her patients. Upon returning from her overseas fellowship, she eagerly shared her knowledge on hearing restoration with the NUHS Nasopharyngeal cancer support group.

 

This is one of the ways she stays connected with her patients to help them maintain better quality of life after cancer. The talk drew a huge crowd which was the biggest turnout of members, who were very grateful and inspired by Dr Liu.

 

 

 

The Ardent Teacher


Associate Professor Gerald Koh

Saw Swee Hock School of Public Health

National University of Singapore

 

Prof Koh is nurturing, makes time for everyone, regardless of his busy schedule. He encourages us to explore new ideas, embrace unexpected changes with the assurance that he is there to guide us.
-          Dr Shilpa Tiyagi, PhD Student, NUS Saw Swee Hock School of Public Health

 


A passion for teaching drew Associate Professor Gerald Koh, a community geriatrician and family physician, to the NUS Saw Swee Hock School of Public Health. As an educator, his lectures are a treat for all students, in which he patiently explains the most difficult concepts creatively.

 

His infectious energy and enthusiasm earned him an NUS Outstanding Educator Award. His interest in intermediate long-term care, also sees him connect with socially disadvantaged folks in the community. He is also often looking at ways to improve the quality of elderly care in Singapore.

 

An Act Of Compassion


Ms Woo Pei Yoong

Assistant Nurse Clinician

Ward 20 Cardiothoracic ICU

National University Heart Centre, Singapore

 

 

I was on a return flight back to Singapore when I fell ill. Ms Woo responded when the crew requested for medical help. She instantly checked my health status. I appreciated her kindness in taking care of me even though she was on vacation.
-          Amy, patient who received medical assistance from Pei Yoong

 


At work, Pei Yoong is dedicated to her work as an Assistant Nurse Clinician at the Intensive Care Unit (ICU) ward. Her greatest joy is in seeing patients she has supported recover and return to the pink of health.

 

With Pei Yoong's strong commitment and sense of responsibility to her work, it was not surprising that even on vacation, she readily extends a helping hand to a fellow passenger taken ill on a return flight home.


Thank you Pei Yoong, for responding to the call of duty, even when you are off duty!

 

Caring With Passion


Mr Moganesh Balakrishnan

Senior Staff Nurse

Ward B12

Ng Teng Fong General Hospital

 

As the reporting officer of Senior Staff Nurse Moganesh, I see his unique difference in caring for patients every single day with his personal touch, care and compassion. His sense of duty to help and care for those in need keeps him motivated to do his best every day.
-          Teo Hui Sin, Nurse Clinician, Ward B12, Ng Teng Fong General Hospital

 


 

Jolly, energetic, helpful and courteous, is how the wife of one of his former patients describes Senior Staff Nurse Moganesh Balakrishnan. In the patient feedback form, the compliment goes on to praise his level of professionalism, his knowledge and skills, his patience and genuine concern.


The patient's spouse was extremely grateful that Moganesh took the initiative to give her husband a shave and haircut during his long stay. Noticing that Moganesh has had such a positive impact on those around him, she added, "He is the only nurse who could make my husband smile and look happy!"



Nursing With Heart

 


Ms Teo Lay Sze

Nurse Manager

Pioneer Polyclinic

National University Polyclinics (NUP)

 

                                                                                                                                      

                      I would like to thank NM Teo for her excellent care of my daughter. I was impressed with her gentle manner, kindness and patience in ensuring my daughter stayed calm during the treatment  process. My daughter was so happy with the teddy bear toy NM Teo gave her as a reward for being cooperative!
-    Mdm Y whose daughter was a polyclinic patient

 


What are most important attributes that primary care nurses should have? A caring heart and being responsible, says Nurse Manager Teo Lay Sze.


With a caring heart, they will be able to empathise with patients from different walks of life. Dealing with the patients' well-being also means that they must be responsible for the work they do, so they can become the patient's advocate in disease prevention and healthy living.


We agree. At NUP, we are proud of our nurses - not merely for their skills and knowledge, but more so for their compassion and dedication towards our patients.

 

 


Rendering Help Across Borders


Mr Ong Wei Tao

Senior Medical Social Worker

National University Hospital


                                                                                                                                                                             
Wei Tao's concern and compassion for L's well-being and her future have been conveyed to us in numerous meetings, many of which were requested by me for potential updates.
- Madam C, sister of patient Madam L



It was a complex case which spanned six months, involving Singapore and international agencies, as well as various NUHS institutions. Despite the challenges, Medical Social Worker Ong Wei Tao was undaunted and worked tirelessly to seek the best care solution for Madam L, a permanent resident who has called Singapore home for over 10 years.


Wei Tao's caring ways shone through right from the very first day when Madam L was admitted to NUH. Throughout the six months, Wei Tao remained dedicated and committed to helping Madam L and her family. They were truly touched by Wei Tao's sincerity and his quality of care for patients.


Thank you Wei Tao for making NUHS a special place for patients !

Helpful Nature Wins Hearts

 

Ms Fatihah Bte Ithnin

Assistant Manager

Department of Biochemistry

NUS Yong Loo Lin School of Medicine


                                                                                                                                                              

Being the Finance Lead, Fatihah takes pride in ensuring all Principal Investigators' research grants are properly managed and utilised, and this enables the investigators to fully concentrate and focus on their research.

- Professor Markus R Wenk, Provost's Chair and Head, Department of Biochemistry, NUS Yong Loo Lin School of Medicine



Dedication, passion and always ready to lend a helping hand, are all second nature to Fatihah.

 

Throughout her career spanning three decades at the NUS Department of Biochemistry, Fatihah has never failed to render her full support to her colleagues. When asked for their views on Fatihah, her bosses and colleagues could not stop singing praises of her helpful ways and cited many instances when Fatihah "saved the day". 

 

We concur that she is the lady which NUHS is grateful to have. You shine, Fatihah!

Beyond The Call Of Duty

 

Mr Roy Chia

Podiatry Associate

Podiatry

Ng Teng Fong General Hospital


                                                                                                                                       
Roy is a constant presence in our team and provides so much experience and insight into his role. He is especially talented in his patient contact and provides high level patient care and education every time. He has thrived in his role as a Podiatry Associate and constantly finds new challenges for himself to expand and develop his role.
- Catherine Boomsma, Head, Podiatry /  Principal Podiatrist, Ng Teng Fong General Hospital



In his 7 years with us, Roy Chia has often gone beyond the call of duty to make sure that patients are well cared for. 


Once, Roy took the initiative to run out with an umbrella to fetch a patient who was stranded at the bus stop due to heavy rain. On another occasion, when an elderly patient left her much needed prescribed insoles at the clinic, Roy took it upon himself to deliver the insoles to the patient's home in Boon Lay after his work hours.


Roy's special touch of service certainly brings a smile to our patients.



Reunited By Kindness

 

Mr Thanggaraju A/L Vengkataraman

Housekeeper

National University Hospital


                                                                                                                                                                                   
After going through four bags of scrubs in the OT changing room, I had given up hope on finding my wedding ring. I can never thank Mr Raju enough for his big heart and kindness.
- Dr Mok Ying Ren, Resident, University Orthopaedics, Hand and Microsurgery Cluster, National University Hospital


Mr Thanggaraju A/L Vengkataraman, known to colleagues as Mr Raju, reported for work earlier than usual one morning, before his shift started. He had heard that Dr Mok Ying Ren, Resident at NUH, had lost his wedding ring. Knowing how anxious Dr Mok would be, Raju wanted to help find the ring.


It was almost an impossible task as there were many large bags of used scrubs to go though. But Raju was determined and he finally found the missing ring. Dr Mok was overwhelmed with gratitude and joy.


The good-natured Raju thinks nothing of his kind act as he likes to help whenever he can. At NUHS, every kind act counts and they can make a big impact on the patients we care for.


Thank you Raju for your kindness and thoughfulness !